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PBX Server Features
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call termination using both ISDN (TDM) and VoIP carriers. Get the best of both worlds using a blended termination strategy. VoIP calls for certain destinations and ISDN for others. Connect multiple PBXs to deliver greater cost efficiencies by routing inter-branch calls over the internet. |  |
call recording made easy. Record calls for users, hunt groups, call queues and conference rooms automatically. Recorded calls are stored locally on the PBX as WAV files but can also be pushed to a remote FTP or Windows File Server for archiving. |  |
user provisioning is quick and easy from assigning extension numbers, mapping DDIs, provisioning handsets and securing accounts. Each user has individual SIP account settings and can be part of a departmental or company Virtual PBX. |
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account privileges allow administrators to define access levels for each user including call barring for certain number types, such as premium rate lines. Access to other PBX resources including address book management, voicemail, reporting and call register data can also be managed. |  |
music on hold lets the administrator upload any MP3 files from the desktop to the PBX. Music and/or company messages can be played as desired and assigned to Call Queues or the entire PBX. |  |
pbx greetings are stored and managed centrally. They can be uploaded from the desktop or recorded at any user's extension, even remote ones. These greetings can be assigned out to call queues and IVRs and modified at any point. |
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virtual pbx means that the server can be divided among different groups or companies with each getting their own unique configuration and reporting services. |  |
realtime console data can now be displayed in the user interface. Execute any Asterisk command such as 'sip show peers' and have the response delivered to the main interface. Now, there’s no need for SSH access to the server improving security and streamlining common tasks. |  |
server monitoring tracks all server vitals such as memory, CPU and bandwidth usage. This information is displayed in daily, weekly, monthly and yearly graphs allowing you to spot trends and unusual activity. ISDN and SIP channel usage is also tracked here. |
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sip handset config for large installs can be time consuming and effect roll out schedules. By entering handset MAC addresses for Cisco and Polycom handsets, administrators can remove this bottle neck by allowing Vox to build and distribute handset configs automatically by TFTP. |  |
pbx objects are the basic building blocks of your PBX service. Configured independently and linked together they include users, hunt groups, IVRs, call queues, conference rooms, timers, and now customised extensions. |  |
fail over pbx services can be important for large enterprise installations. Vox Office customers can now take advantage of a failover pbx which runs in parallel with the main pbx with an up-to- the-minute replicated configuration, ready to swing into action should the worst happen. |
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timer objects are used to define valid hours or days that a call queue or IVR will operate. Exception handling allows calls to be automatically directed to a different extension out of hours. This feature can be used to define a 'closed for lunch' scenario all the way up to diverting calls to an overseas office in a different time zone. |  |
customisable PBX objects lets administrators who are familiar with Asterisk build complex dialplans, extensions, SIP or IAX trunks using an advanced config editor. This flexibility gives you the best of both worlds, ie a structured PBX management environment with the bespoke Asterisk call handling options you've grown to love. | |
least cost routing means you can set up PSTN and VOIP routes for any or all routes with their related costs. Prioritise the routes as required and if the primary route is not available the call will automatically try second and subsequent routes. Billing reports will reflect the cost of the actual route used. |
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voicemail services can be accessed through the handset, email or Vox Office on the desktop. Every aspect of the voicemail system, including the SMTP section, can be configured and applied in real-time from the same management application. |  |
speed dials allow dialing short cuts for all users rather then just one handset. They can be centrally managed for consistency and can include both external PSTN and internal extension numbers. |  |
Asterisk sits at the core of Vox Office. This means you can leverage existing Asterisk infrastructure and know how by installing Vox Offfice over it. This way you get all the great features Vox Office has to offer while making your PBX more manageable. |
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integration is high on many agendas these days as the line between Telecoms and IT begins to blur. Running Vox Office as your IP PBX can create vast quantities of business intelligence data and the new SOA Web Services Architecture of v2.5 makes it easy to turn this data into vital and valuable business information. See the Developer Kit Page for more information. |  |
extension and ddi provisioning or mapping features take the complexity out of managing your own PBX and ensure you can’t make a mistake. New number ranges can be added and assigned out to objects in single clicks. Multiple DDIs can be assigned to a single object. In certain cases PBX timers can then be applied to an extension for time and day behaviors. | ||