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Vox Office - PBX Reports

 

 

Business Intelligence & Reporting

Each and every call through the PBX is analysed and stored in a SQL datastore. This information can provide valuable insights into user or departmental performance.

Call Termination Options remote SQL connections are now possible with the Vox Office SDK. You can connect directly to the PBX data source and use purpose built query tools such as Crystal Reports to examine PBX usage data. Call Termination Options agent reports show performance metrics by call queue agents. Information includes activity, calls answered, hold times, time paused in queue, average call completion etc. This information is usually only available from custom call-centre applications. Call Termination Options billing reports with its built-in tariff manager, VOX Office can accurately cost every call providing information that lets you check your phone bill and ensure that telephony costs are controlled all the way down to the individual handset
Call Termination Options user call history running the VOX reporting application lets administrators examine detailed call records, inbound and outbound for any extension or group of extensions Call Termination Options report distribution is via email as an Excel compliant CSV file. Reports are run daily, weekly and/or monthly as required and sent to the distribution list via email. Call Termination Options call queue reports can be scheduled or ad hoc and provide detailed statistics on call queue activity over time.