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Vox Operator Console - A Desktop Application for PBX Attendants

Designed for organisations that prefer the human touch when it comes to answering switchboard calls. Vox Operator Console provides the operator with everything they'll need to manage large volumes of inbound calls while giving visibility on user extensions and availability through out the company.
Call Termination Options Live user status lamps give the attendant a visual status on extension states such as ringing, on a call, agent pause status, call duration, calls in queue and extension unavailable. Call Termination Options Active call management features include call answering, hangup and parking. Call transfers can be blind, attended or direct to voicemail box. Attendant calls can be retrieved, answered and parked in single click operations. Call Termination Options VoxOffice profile management allows the attendant to set user extensions for diverts, ring times or voicemail redirects. Profile display lets the operator see everyone's status as set by themselves.
Call Termination Options Flexible grid controls allow the console display to be configured for any size screen with any number of users monitored. Call Termination Options Contextual call flow buttons in the application interface provide an intuitive way to manage many calls in quick succession. Call Termination Options Custom lamps can be configured for visual call transfers to remote PBX or external PSTN users.