Home / Asterisk™ Users
So what are the benefits to Asterisk™ users?
We love Asterisk™ as much as you do. Deploy it commercially however, and you may find some rough edges. You've probably already realised that there are gaps such as a proper management interface and a web services gateway. You may also have noticed that handing over management of the PBX to someone who is not familiar with Linux is simply impossible. |
 |
a managable PBX for starters. No more editing Asterisk config files. Using the PBX Admin desktop application, all PBX features, extensions, Queues, IVR's, trunks etc are managed through an easily understood UI. When changes are made, Vox builds a fully functional Asterisk config and reloads the PBX. | |
a built-in billing engine and CDR processor costs every single call before adding it to the CDR database. Peak, Off-Peak, Min Charge, Call Setup and LCR tarriffs mean you can see breakdowns of telco charges for PSTN & VoIP carriers. This data can be extracted using Vox Reports or now in realtime, using the SDK. | |
reporting on usage and activity is key for all customers. View historical data on agents, call queues, users, virtual PBXs and more. CDR & Queue Log data is processed in realtime and inserted into Vox's SQL DBMS. A Vox desktop tool lets you extract this data quickly. Realtime JDBC access is now available through the SDK. |
|
PBX support from Soft Telecom is a big plus for customers. Taking a support contract means you'll be backed up by some of the best talent in the business. Not only will Vox improve the integrity of your config files, commercial helpdesk support for your Asterisk server will give you better peace of mind. | |
least cost routing new to version 2.5. LCR allows you to terminate PSTN calls via TDM and VoIP. Blended PSTN termination based on call destination means you can commission several carriers over time. Each carrier has a priority and should any one fail, the next priority is used. This means you can have TDM backup for VoIP or vice versa. | |
address book dialling and reporting has been improved considerably. Address data drives caller-id on handsets, call registers and CMSXML enabled handsets can browse it too. Users of the Vox Desktop Client can use predictive search to find people quickly and double click to initiate calls. Address book data can now be manipulated via your own SOAP tools with the SDK. |
|
call centre features in Vox are extensive. Realtime Wall Board display of queue and agent activity, agent pausing and access to all of Asterisk's queue features make managing large contact centres a dream. Historical queue and agent analysis completes the picture. | |
handset provisioning for large roll outs can save days. Entering user MAC addresses means Vox can write out Cisco or Polycom config files to the TFTP home directory. Cisco handsets can be configured by template or custom configured using the PBX admin application. | |
desktop applications add lots of value to the IP PBX experience. The Vox desktop client allows users to configure phone behavior, access voicemail, see call history data, manage address books and is fully enabled for click-to-dial. Customers can now access a web enabled version of the client which is now available through the SDK. |
|
scalable deployments are important, especially for large sites. Vox can be broken up and installed across a number of servers to increase performance and security. Also available is a failover PBX solution. This server works as a warm standby should the worst happen. Please contact the sales team for more information. | |
SOA Architecture lies at the heart of Vox Office. This means you can plugin external applications to access PBX data and control services. All through WSDL compliant web services. The software developer's kit provides all the guidelines and sample source code you need to get started. |  |
Asterisk provides the under the hood PBX functionality in Vox. Although we've added a complete UI for managing the PBX there will always be a little customisation required. Vox accomdates custom extension and SIP trunk management through an advanced config screen. This means you get the best of both worlds. |
 |