PBX and VoIP Systems Integration
As telephone systems become applications running on a server, all sorts of possibilities emerge to integrate with other applications. Vox Office IP PBX delivers CRM functionality but is not a CRM application. But it can be easily integrated with a CRM package to deliver even more functionality. This is just one example of the possibilities that exist around integration of software PBX systems
Users |
Existing Systems |
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 |
 |
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By making and receiving calls, users are collecting data about the business
with out any change in their normal working methods |
This data is recordered by Vox Office IP-PBX, analysed and stored in the call
register database. Aside from Vox's own reporting tools, the data can be
made available to other systems |
Internal Project Management or CRM systems can 'plug' into the Vox data
store and access live data for time and materials billing, CRM enhancement
or any other application you may have |
The built-in tariff manager in Vox Office IP-PBX applies a cost to each and every call made
on the PBX. For organisations with a requirement for time and materials billing,
integrating VOX with accounting systems can deliver faster and more accurate
billing for time spent on the phone