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Vox for Call Centres Released - 6th January, 2006

Continuing with its strategy of developing phone systems which also provide vital business information, Soft Telecom is today announcing two new applications which greatly extend the power of its VOX Office PBX product.

1. VOX Q-monitor: provides call-centre managers with real time stats on what is happening in their call queues. A graphical display is continuously updated showing the number of callers in the queue, their average hold times and the status of agents taking calls.

The simple, colour-coded display gives managers and staff all the information they need to assess how well they are handling in-bound calls. With Vox Q-monitor there can be no excuse for leaving customers holding in a call queue for 15 minutes.

2. VOX Q-reporter: while VOX Q-monitor focuses on what’s happening in real-time, VOX Q-reporter analyses call queue activity over time. Providing senior management with key metrics on hold times, call durations and agent activity levels VOX Q-reporter helps companies to properly resource their call centres to ensure that service quality targets are met throughout the year. While at the same time ensuring that they are not overstaffed during periods of low demand.

On their own, VOX Q-monitor and VOX Q-reporter are powerful software tools. But together they offer a complete package for call centre and business managers who want to know what’s happening in their call queues and want to better manage their call centres.

About Soft Telecom:
Soft Telecom is an innovative, Dublin based software development company which specialises in telephony solutions. Its VOX range of products include VOX Office, a standalone software PBX, VOX Residential, a soon-to-be-launched IP Telephony platform and VOX Hosted.

Contact : Robbie Hanlon
Address: 5 Fitzwilliam Place Dublin 2
Ph: +353-1-2500010
Email: r.hanlon@soft-telecom.com
Web: www.soft-telecom.com