Consultancy
At Soft Telecom we believe that a planned approach to deploying an IP based phone
system will pay rich dividends. Our consultancy services include;
Network audit:
Before any IP based telephone solution can be delivered it is essential that
the network is up to the job of supporting the additional voice traffic. As
part of our service, Soft Telecom will review the existing network infrastructure
and make recommendations for improvement where necessary. A simple black-box,
running on your network for a week or two will tell us (and you) all we need
to know.
Hardware recommendations:
There is already a large and rapidly expanding range of products available
in the marketplace including IP telephone handsets, wi-fi handsets, ATAs,
soft phones, PRI cards etc. As a result of our experience and extensive testing
of many of these products we are ideally positioned to make recommendations
to our clients about the right products for them. Our business model is not
dependent on making high margins on hardware so that we can be completely
independent in offering advice on the right choices for clients.
Installation:
Preparation is vital to the smooth running of an installation. At Soft Telecom
we take great care to ensure that as much of the work as possible is done before
our technicians ever arrive on site. This preparation includes detailed mapping
of how you want your phone system to work, configuring handsets and liaising
with your telephone service provider. As a result, we can schedule installations
to minimise disruption to your business by doing the on-site work out of business
hours.
Post-sales support and upgrades:
One of the key benefits of the software PBX unlike its hardware based counterpart
is that it can improve over time. We at Soft Telecom are committed to a program
of continuous enhancement and upgrade and we are also committed to ensuring
that all our customers benefit from these enhancements and upgrades. Using
SSH remote access we deliver new features and enhancements to all our clients
without any disruption to their business. The only thing our clients notice
is that their phone system has just got even better!