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Page 9 of 128
Quick Start
VoxOffice™ 2.5.5
PBX Server Administration
Once the IVR is set up, it must be populated. Select the IVR and click the
‘Edit’ icon. The pop-up screen lets you specify the option number or
character to be dialled and the corresponding Extension to be called. It is
important to ensure that the IVR greeting corresponds to those options
available to the caller.
Call Queues
To set up a Call Queue select this option from the PBX Objects menu and
click the ‘Add’ icon. Complete the details under each tab of the pop-up
screen except Advanced Config. and click the ‘Apply’ button.
Once the queue is set-up, it must be populated in much the same way as
the IVR. Select the queue and click the ‘Edit’ icon. The pop-up allows you
to add agents to the queue and prioritise the order in which calls will be
routed to those agents. Finally, clicking the Advanced Config tab and then
selecting the Edit button for Advanced settings offers a range of additional
settings and options to customise how the queue behaves.
DDI Mapping
All of the components of your PBX have now been set up and it only remains
to create a dial plan by mapping numbers to the individual extension types
if appropriate. DDI mapping is only done for those extension types such as
users, hunt groups, IVRs and call queues which are going to be called from
the outside world.
Select DDI Mapping from the PBX configuration menu and click the ‘Add’
icon. The pop-up provides you with a list of available DDIs. Select the one
you wish to use, then select the extension type and the PBX object to which
the number will be mapped. Click the ‘Map’ button and you’re done.
As you continue to map numbers to PBX objects your list is continually
available for review and correction. The screen can be sorted by any
column so you can quickly see for example which numbers are mapped to
individual users, to IVRs, Queues etc.
Prerequisites: unassigned IVR extension, PBX greeting, destination
object.
Prerequisites: unassigned call queue extension, PBX greeting, user
object