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Page 8 of 128
Quick Start
VoxOffice™ 2.5.5
PBX Server Administration
PBX greetings
Greetings are sound files stored on the PBX and used for played back to
callers.
Once you have a user set up you can record PBX greetings which will be
used for the Call Queue and IVR objects. Selecting PBX Greetings and
clicking the ‘Add’ icon will let you either upload a pre-recorded greeting or
use a handset to record a new greeting. Simply complete the details on the
pop-up screen and click OK to save your greetings. Use the play button at
the top of the screen to check the greeting has be created properly.
Hunt Groups
Hunt Groups are basic call distribution objects. Calls to these objects ring
on all member handsets until someone answers or the timeout value has
been reached.
To set up a Hunt Group, select that option from the PBX Objects menu and
click the ‘Add’ icon. Complete the details in the pop-up screen and click
the ‘Apply’ button. The Hunt Group is now set up. A Hunt Group cannot be
set up without an extension number. The numbers provided in the drop-
down will be those which were set up in Extensions as Hunt Group
extensions.
The next step is to add members to the Hunt Group. Select the Hunt Group
and click the ‘Edit’ icon. You can now add users to the Hunt Group and set
one of the users as the Default voicemail box.
When the Hunt Group extension is dialled, the handsets of all users in the
group will ring simultaneously.
IVR
An IVR is an interactive call routing object which allows in bound callers to
choose a destination using the digits on their phone. A basic IVR would
allow the caller to press 1 for sales and 2 for support. Each option is
mapped to an onward destination as defined by the administrator.
To set up an IVR, select IVR from the PBX objects menu and click the ‘Add’
icon. Complete the details under each tab of the ‘pop-up screen’ and click
Apply and the IVR is set up. As with Hunt Groups, an IVR can only be set up
if it is given a valid extension number. Assuming valid extension numbers
have been set up, the available ones will appear in the drop-down menu
box under the Extensions tab. Similarly, available greeting will appear in
the relevant drop-down menu under the Greetings tab.
Timeout options let you specify the time allowed for a caller to select an
option, i.e. the time in seconds the PBX will wait for the user to press a
digit. If the caller does not select and option and the timeout is exceeded
then they will be forwarded to the out extension. It is common practice to
set the timeout extension to be the same as the IVR itself. This creates a
loop with the IVR greeting played until an option is eventually chosen.
Prerequisites: unassigned hunt group extension, user object.