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About Soft Telecom
 
 
 

Who are we?

We are an Irish company established in 2004.


We provide Software solutions for the enterprise Telecoms market.


We employ a small team of talented software developers focused on building analytics applications.


We are a profitable company, actively seeking international partners and re-sellers.

 

We have two specific products:

Enterprise Cost Analytics:

An integrated call analytics and telecoms expense management system for enterprises, launched in 2013 and currently supplied under licence to Vodafone.

Vox Office

A software-based PBX platform built on the Asterisk soft-switch engine which has been sold directly to enterprises since 2004.

 
 
 
 
 
 
 
 
 
 
The Problem
 
 

Visibility

Disparate billing platforms for fixed and mobile services can hinder clear visibility of an organisation’s total services, usage and costs.

Intelligence

Deprived of intelligence required to make accurate fact-based decisions, both organisations and the operators who serve them, struggle to optimise services and usage.

Control

Enterprise Finance, Procurement and IT teams want integrated and easily accessible information – across all fixed and mobile services - which will help them plan, manage and control their telecommunications infrastructure.

 

 

Operators need to provide a means to improve insight, intelligence and control - not just for customers, but for their own account teams who manage these customers.


 
 
 
 
 
 
 
 
 
 
Our Solution
 
 
 

Enterprise Cost Analytics

Our ECA server seamlessly connects to operator fixed
and mobile billing platforms to pull down current and historical billing information. By simply adding employee, organizational structure and cost centre detail ECA can present

 

 

a consolidated view of fixed and mobile charges in a way
that best reflects an organisation's requirements. With ECA, operators can help their enterprise customers realise multiple organisational benefits.

 
 
 
 
 
 
 
 
 
 
Operator Benefits
 
 
 

Struggling with disparate fixed and mobile billing systems?


 

Having a single integrated online billing analytics platform provides multiple benefits for operators:


1  Supports converged “total fixed and mobile” positioning.

2  Reduces account queries, lowering cost to serve.

3  Provides a value-add solution for winning new business.

4  Serves as a planning tool, delivering insight for sales teams.

5  Supports up-sell cases for infrastructure and services.

6  Helps customers self-manage, improving loyalty & retention.

 
 
 
 
 
 
 
 
 
Vodafone
 
 
 
 

 

We have worked with Vodafone Ireland as an IP solutions partner since 2006.


In 2013 we developed a hosted billing analytics solution, integrating all of their disparate fixed and mobile billing data onto a single integrated web-based platform


The solution is currently deployed for their largest enterprise and government customers.


 

 

Soft Telecom provide our top Enterprise & Government   customers with the information that they require,
  in an easy-to-understand format, and with the tools they   need to quickly & easily assess and manage their total   fixed and mobile estate.



D. Murray, Service Assurance Manager,
Vodafone Enterprise Market

 
 
 
 
 
 
Quick & Easy Deployment
 
 
 
 

Benefitting both Operators and their Enterprise customers, our application can be deployed quickly, used easily, provided
at low cost, and delivered with minimal disruption to existing IT systems and processes.

 

Small IT Footprint


No additional third-party software licencing is required & no changes are required to existing IT systems and processes.


Quick Deployment


From initial demo to full deployment can take as little as two weeks.


No Capital Expenditure


Clients can choose a hosted solution, with no up-front capital investment.


Easy To Use


Intuitive web interfaces require minimal training and
no technical knowledge of the underlying systems.

 
 
 
 
 
 
Mobile World Congress
 


Meet us at Mobile World Congress in Barcelona, February 24th-27th, 2014.


We are located in Hall 7, Stand 7F70